INFOGRAPHICS BY ZINRELO

What Is Customer Retention?

Customers today have all the choice, with multiple options available choices have reached an all-time high while the attention span has dipped to an all-time low. This means brands need to take a more customer-centric approach in order to keep their loyal customers interested. Customers now demand a more engaging, personalized experience and companies must respond to nurture them into advocates. Customer retention plays a key role in driving brand loyalty and profitability. Let’s delve in to understand about customer retention and the strategies to get started.

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Data Analytics is Transforming the Loyalty Rewards Program

Data fuels customer identity so loyalty marketers can better understand the behavior of their members, predict future behaviors and as a result drive more loyalty to their brand. When your data strategy and loyalty programs are aligned, the focus remains consistent across all marketing constituents to keep the customer front and center in all that you do.

This infographic highlights how brands are leveraging customer data to create more meaningful programs and how a loyalty program can help you uplift customer retention with a data driven approach.

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MyGiftCardSupply Achieves 35% Increase In Repeat Customers

Research by Adobe shows that average revenue per visit increases exponentially with each repeat visit and repeat customers already account for significant chunks of revenue for online businesses worldwide (41 percent of total online revenue in the U.S.- even though only 8 percent of U.S. customers are repeat customers).

This infographic reveals how MyGiftCardSupply achieves 35% increase in its repeat customers with a loyalty rewards program and the key strategies that worked for them.

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Top 10 benefits of a loyalty rewards program -Cover Image

Top 10 Benefits Of A Loyalty Rewards Program

A modern day loyalty rewards program can maximize your ROI and boost customer engagement. However, it is important to understand and learn to justify the cost vs. benefit of a loyalty program for successful implementation of a customer loyalty program.

This infographic highlights the top 10 benefits of a loyalty rewards program and outlines key strategies that can be used to achieve these benefits along with detailed measurement techniques.

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Why Invest In A Loyalty Rewards Program Infographic

As per Harvard Business School report, on average, increasing customer retention rates by 5% increases profits by 25%-95%. A good loyalty rewards program should help businesses boost customer retention and repeat sales thus creating fiercely loyal customers.

This infographic reveals the importance of a loyal customer and highlights the top 3 reasons of investing in a loyalty rewards program.

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Starbucks Rewards Program Infographic

Starbucks Rewards has been one of the most successful implementations of a loyalty and customer retention strategy. The program has been instrumental in propelling Starbucks to $19.16 billion in revenue.

This infographic details the award winning customer loyalty program from Starbucks and highlights its success story.

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Leveraging Word-of-Mouth Infographic

Word-of-mouth is the most trusted form of marketing. People are seven times more likely to buy when referred by a friend.

The following infographic emphasizes on the importance of word-of-mouth marketing for a business and showcases a few success stories of referral marketing with convincing statistics.

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