In the business world, where innovation and shifting trends go hand in hand, one truth remains constant: customer retention is crucial to success. A loyal customer base that brings in revenue and spreads positive word-of-mouth about your brand is crucial for brands to survive in the current competitive landscape.
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There is often an inordinate amount of attention paid to how modern businesses can attract customers. This is of course
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Most would describe it as the art of recognizing your most loyal customers, identifying their user behavior with relevant data analytics, and focusing activities with customers at the fulcrum point.
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